CANADIAN DEALER FORUM 2018 KEYNOTE
“Good workplace culture is more than just having a ping-pong table… do you agree?”
“Culture isn’t a poster with your core values. It isn’t necessarily so cosmetic. [For my company,] the greatest transformation that occurred was when we remembered to start listening to the people that mattered.”
“Before we went through a big culture transformation, I remember there were two divisions that were working incredibly hard, and producing phenomenal results. So I decided that I wanted to reward them.
I thought box seats to a hockey game sounds amazing. I was going to be a game on a Saturday, so that made sense.
We invited everyone, and I thought everyone would show up. I was excited to hear the responses on Monday because it was a big investment. That Monday I found out that only 6 people showed up to the box seats for the hockey game. I remember walking back to my office and feeling upset.
Why would only 6 people show up? And then it dawned on my– maybe they don’t like hockey, or maybe they couldn’t get a babysitter. I didn’t take the time to listed to what truly mattered to my teammates.
Look at ways to listen to your employees, and then implement that feedback for a deep transformation of workplace culture.”