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DrivingSales Webinars

Showcasing the most experienced and knowledgeable presenters to support your continuing education in the automotive business. Keep yourself in the loop.

What Matters to Millennials in 2019

For Millennials, there are many forces combining to complicate the car shopping process: an explosion of information sources, their overwhelming affinity for mobile devices, and their changing attitudes about financial and transportation issues. While they're not the biggest car buying segment, that may be changing. To stay ahead of this huge audience, dealers must understand the preferences and habits Millennials bring to the car buying process.

In this session, we'll share detailed insights from recent CarGurus research into how Millennial car shoppers research, choose, and buy cars, how those preferences differ across various segments within Millennials, and what you can do to take advantage and reach this large and growing audience. We'll look at questions like:

• What are their communication preferences really like?

• When are they deciding to buy cars?

• What vehicle traits are most important?

Webinar Takeaways:

1. ​ ​​Learn what Millennials know about the cars they want - and what they're less sure of

2. ​​​Gain detailed insight into how preferences differ across various segments within Millennials (by gender, income, family status)

3. Understand how knowing these preferences can make your sales team more efficient and more effective

Thursday, August 22nd at 2 pm ET

Madison Gross

Director of Customer Insights


Madison Gross, Director of Customer Insights at CarGurus, is a passionate marketing researcher with 10 years of experience in the automotive industry. She loves questions like: 

- What role do cars play in consumers’ lives?

- How do they find and fall in love with a vehicle?

- How do they balance budget, functional needs, and car ownership dreams as they make such a major purchase decision?

At CarGurus, user insights help us build a top-notch site experience that attracts 37M users each month. Before joining CarGurus, she studied Marketing and Cognitive Science at the University of Virginia. She spent 8 years understanding vehicle shoppers, and the car dealership business inside and out at CarMax, and completed her MBA at IE Business School in Madrid, Spain.