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DrivingSales Webinars

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Transform Your Workplace Culture With Servant Leadership

If employee turnover is a top concern for your dealership, one of your top priorities must be transforming your workplace culture and leadership style.

We traditionally think of leadership as a top-down, authoritarian hierarchy. Years ago, this was the typical structure in almost every dealership. There was also a general belief that a high-pressure sales environment drove financial success.

But a large and growing body of research suggests otherwise. While high-pressure environments may drive short-term gains, they create workplace stress and disengaged employees in the long term, which negatively impacts employee and customer retention.

Today’s operational challenges call for a different approach. To attract and retain the best talent, organizations are re-tooling their leadership style to incorporate modern principles of servant leadership.

Studies show that organizations with a servant leadership style enjoy better employee retention, improved productivity and a healthier bottom line. Examples include Southwest Airlines, Costco, Nordstrom and Starbucks. It’s no coincidence that these companies are also on Fortune Magazine’s “100 Best Companies to Work For” list.

Join (Melissa Maldonaldo) for this DrivingSales webinar, “Transform Your Workplace Culture with Servant Leadership.” Discover the principles of servant leadership, how it can benefit your dealership and simple changes you can make today that will have an immediate, positive impact on employee morale and how your management team and employees interact.

Webinar Takeaways:

1. Benefits of servant leadership

2. 9 qualities of a servant leader

3. Principles of servant leadership

4. Common myths associated with leadership

5. 10 things you can do today to become a servant leader

Melissa Maldonaldo

Director, Customer Support


As Director of Customer Support, Maldonado oversees all of Auto/Mate's customer care teams that provide training and support to over 1,500 auto dealerships. Prior to joining Auto/Mate she held Executive positions at Nissan stores in NY. Maldonado graduated from the NADA Dealer Academy in 2003 and earned her BA from Columbia College and is currently working on her Masters Degree in Executive Leadership.